Shangri-La hotel Chiang Mai in Thailand - March 2018

We stayed at Shangri-La for 5 nights in March 2018 and you can read the Chiang Mai trip report here. When we landed at Chiang Mai airport we were supposed to get a pickup from the hotel but due to some communication problems this did not happen. But the Shangri-La staff at the airport helped us organize a taxi so it was not a big problem. The drive from the airport to the hotel only took like 15 minutes. When we got to the hotel we were met by the staff and they apologized for the pickup problem. We were taken to the Horizon lounge on the 11th floor and got checked in. We got room 1012 facing the pool side of the hotel. You can see the location of the hotel on this Chiang Mai Google map.

The room was large and had a combination of wooden walls and light walls. As usually on Shangri-La hotels, the interior and setup are a bit old school but tasteful. There was a desk and a chair, two comfortable chairs and a table and a huge bed that was a bit on the hard side, but the pillows were great. Due to my status on Shangri-La we had also gotten some amenities (like sparling water and wine). The bathroom had one sink, bathtub, a good size shower corner and various amenities. There was a window to the room from the bathroom and this could be closed with a sliding door to cover the window. Apart from this there was flat screen TV, a small safe, iron/ironing board etc. The WIFI was free and worked very well.

The view from the window was good as we had a view to the pool side which is away from town – so there were lots of green trees in the line of sight. It was possible for us to have breakfast both on the horizon lounge and the main restaurant. I tried both and the horizon lounge is quieter and has less of a selection. But all in all, the selection in both places are great with cereal, bread, good fruit, coffee etc. The staff in the lounge were great and help us e.g. when we wanted to organize rental of a scooter one day. The pool area is large and has food and drink service. The pool was quite deep (2,5 meters at least) which is a bit unusual these days – maybe that is why there were always guards on duty by the pool. The location of the hotel is good – there are some restaurants and shops nearby. It takes about 15 minutes to walk over to the edge of the old town. We used Uber a few times to get around and that worked fine.

Conclusion: all in all, a great hotel with a room that is similar to many other Shangri-La hotels. The staff is helpful and attentive. I would not hesitate to recommend this hotel to family and friends if they are going to Chiang Mai. Check out the hotel website for more details. Click here to get back to the Chiang Mai trip report.